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Return Policy and Warranty Details

MX3 Care (Australia)

MX3 Care includes the following additional benefits (beyond the standard MX3 Warranty) during the 1-year warranty period:

  • A one-time MX3 LAB replacement or repair service for accidental damage at no additional cost.

  • 5 business day priority repair and replacement services.
  • A 15% discount off full retail price on an equivalent or superior MX3 LAB when trading in your MX3 LAB within 24 months of purchase.

Terms and conditions

  1. MX3 Care must be purchased at the same time as the covered products.
  2. MX3 Care does not cover lost MX3 LABs. An MX3 LAB must be returned to an MX3 repair facility to redeem the one-time repair or replacement service.
  3. You (the customer) are responsible for returning your MX3 LAB  to an MX3 repair facility for repair or replacement. At your request, MX3 can organise a return shipping label for shipment on the Australia Post network at a fee of 15 AUD (ex. GST) per MX3 LAB.
  4. Return of goods to you will be via Australia Post Express. If your facility is not part of the Australia Post network, you will be responsible for shipping from a nominated address within the Australia Post network.
  5. Where a repair is required, your MX3 LAB may be repaired with new or refurbished components.
  6. Where a replacement is required, your MX3 LAB may be replaced with an equivalent or superior product.
  7. Priority repair services include assessment, repair and return shipment of your device within 5 business days of receipt at an MX3 repair facility. Where the device is deemed to be irreparable, a replacement device will be shipped within 3 business of receipt.

MX3 Ready (Australia)

MX3 Ready inclusions:

  • Replacement of MX3 LAB connect board

  • Replacement of MX3 LAB screen protector

  • Detailed interior and exterior clean of MX3 LAB

  • MX3 LAB Hardware test

  • MX3 LAB Firmware update

Terms and conditions

  1. You (the customer) are responsible for shipping your MX3 LAB  to an MX3 repair facility for MX3 Ready servicing. At your request, MX3 can organise a label for shipment on the Australia Post network at a fee of 15 AUD (ex. GST) per MX3 LAB.
  2. Return of goods to you will be via Australia Post Express. If your facility is not part of the Australia Post network, you will be responsible for shipping from a nominated address within the Australia Post network.
  3. During servicing your MX3 LAB will be assessed to ensure it is functioning optimally. If damage or faults are identified and eligible for repair or replacement under the standard MX3 Warranty, a separate extended warranty program,or consumer law, MX3 will conduct these repairs free of charge.
  4. If any damage or faults are identified and are not eligible for repair or replacement under the standard MX3 Warranty,a separate extended warranty program,or consumer law, MX3 will determine whether they are repairable and if so, the scope of repair works.
  5. If goods are deemed “not repairable”, MX3 will refund payment for MX3 Ready and notify you via email that your LAB cannot be repaired and ask you to nominate whether you would like your goods returned or destroyed

    • If you nominate to have irreparable goods returned, you will be provided with an invoice for return shipping. Upon payment (or receipt of a purchase order where payment terms are in place) your goods will be returned to you.

    • If you nominate to have irreparable goods destroyed, MX3 will appropriately dispose of your goods.

    • If you do not reply to this email within 30 days, MX3 will refund payment for MX3 Ready and goods will be considered low-value “uncollected” goods and be handled as per our policy regarding uncollected goods.

  6. If goods are deemed “repairable”, MX3 will provide you with a quotation via email for repair work and ask you to nominate whether you would like to have goods repaired, returned, or disposed of.

    • If you nominate to have your goods repaired, repairs will be conducted following payment (or receipt of a purchase order where payment terms are in place).Following repair,goods will be returned to you via Australia Post Express services.

    • If you nominate to have “repairable” goods returned without repair, MX3 will refund payment for MX3 Ready and you will be provided with an invoice for return shipping. Upon payment (or receipt of a purchase order where payment terms are in place) your goods will be returned to you via Australia Post Express services.

    • If you nominate to have “repairable” goods destroyed, MX3 will appropriately dispose of your goods.

    • If you do not reply to this email within 30 days,MX3 will refund payment for MX3 Ready and goods will be considered low-value “uncollected” goods and be handled as per our policy regarding uncollected goods.

Warranty Obligor Information

Name: 
MX3 Diagnostics Inc.

Business Address: 
MX3 Diagnostics Inc. 
108 Wild Basin Rd S
Suite 250
Austin, TX 78746

Email Address:
support@mx3diagnostics.com

Repair and Servicing Terms and Conditions (Australia)

Where damaged MX3 goods are not eligible for repair or replacement under the standard MX3 Warranty,a separate extended warranty program,or consumer law, MX3 may be able to repair your damaged products through our mail-in repair service. Repairs offered through this service are subject to the following conditions:

  1. While initial guidance and estimates may be provided over phone or email regarding the suitability and cost of repair work, MX3 goods must be returned to an MX3 repair facility for assessment and final quoting of repair work.
  2. It is your (the customer’s) responsibility to ship or otherwise bring your MX3 goods to an MX3 repair facility for assessment and quoting.
  3. Return of goods to you will be via Australia Post Express. If your facility is not part of the Australia Post network, you will be responsible for shipping from a nominated address within the Australia Post network.
  4. Upon receipt at the repair facility, goods will be assessed to determine whether they are repairable and if so, the scope of repair works.
  5. If goods are deemed “not repairable”, MX3 will notify you via email that goods cannot be repaired and ask you to nominate whether you would like your goods returned or disposed of.

    • If you nominate to have irreparable goods returned, you will be provided with an invoice for return shipping. Upon payment (or receipt of a purchase order where payment terms are in place) your goods will be returned to you.

    • If you nominate to have irreparable goods destroyed, MX3 will appropriately dispose of your goods.

    • If you do not reply to this email within 30 days, goods will be considered low-value “uncollected” goods and be handled as per our policy regarding uncollected goods.

  6. If goods are deemed “repairable”, MX3 will provide you with a quotation via email for repair work and return shipping services and ask you to nominate whether you would like to have goods repaired, returned, or disposed of.

    • If you nominate to have your goods repaired, repairs will be conducted following payment (or receipt of a purchase order where payment terms are in place).Following repair,goods will be returned to you via Australia Post Express services.

    • If you nominate to have “repairable” goods returned without repair, you will be provided with an invoice for return shipping. Upon payment (or receipt of a purchase order where payment terms are in place) your goods will be returned to you via Australia Post Express services.

    • If you nominate to have “repairable” goods destroyed, MX3 will appropriately dispose of your goods.
    • If you do not reply to this email within 30 days, goods will be considered low-value “uncollected” goods and be handled as per our policy regarding uncollected goods.
  7. Repairs may be conducted with new or refurbished components.<
  8. A 90-day warranty applies to repairs, with the same conditions regarding warranty scope and liability of the standard MX3 warranty.
 
Uncollected Goods Terms and Conditions (Australia)

Where you ship goods to MX3 and do not reply to MX3 communication regarding repair, disposal or return of these goods, they will be handled as per the Victorian Consumer Affairs Law regarding disposal of low-value uncollected goods:

  1. If you do not reply to MX3 communication regarding repair, disposal or return of your goods within 30 days they will be considered low-value uncollected goods.
  2. MX3 will provide written notice detailing our intention to dispose of uncollected goods and then retain goods for a further 28 days. Where we are unable to contact you, despite making reasonable efforts to notify you in writing, goods will be held for 60 days.
  3. MX3 will then dispose of the goods via an appropriate method and maintain a record of disposal as required by Victorian consumer law.